Office of the Ombudsperson
Pandit Shambhu Nath Shukla Vishwavidyalaya, Shahdol
An independent authority ensuring fair and timely redressal of student grievances
Dr. Vikram Singh Baghel
Role and Jurisdiction
The Ombudsperson is an independent authority appointed to ensure fair and timely redressal of student grievances in accordance with the Vishwavidyalaya Grants Commission (Redressal of Grievances of Students) Regulations, 2023. The Ombudsperson works in coordination with the Student Grievance Redressal Committee and provides an appellate platform if the internal mechanism fails.
Responsibilities
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1Receive and review appeals from students on grievance matters
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2Make recommendations to the Vishwavidyalaya for resolving student grievances
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3Ensure adherence to UGC regulations on grievance redressal
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4Maintain confidentiality of student complaints and cases
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5Monitor the effectiveness of the Vishwavidyalaya's internal grievance redressal system
Grievance Process
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1Submit initial grievance to Department/Faculty level committee
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2If unresolved, escalate to Vishwavidyalaya Student Grievance Redressal Committee (USGRC)
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3If still unsatisfied, appeal to the Ombudsperson within 15 days of USGRC decision
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4Ombudsperson reviews case and provides recommendation within 30 days
Frequently Asked Questions
What types of grievances can be addressed?
Academic matters, administrative issues, discrimination concerns, examination results, admission disputes, and other Vishwavidyalaya-related complaints.
How to file an appeal with the Ombudsperson?
Submit a written appeal with relevant documents and previous decisions through email or at the office of the Ombudsperson.
Is there a time limit for filing an appeal?
Yes, appeals must be filed within 15 days of receiving the decision from the Vishwavidyalaya Student Grievance Redressal Committee.
Office of the Ombudsperson - Pandit Shambhu Nath Shukla Vishwavidyalaya, Shahdol
For grievances, please follow the proper channel as outlined in the UGC (Redressal of Grievances of Students) Regulations, 2023.